Beauty of a Small Company

EasyTEL Communications, the phone company I have been working for the past 5 years, has stayed small with 30-45 employees during that time. There are many benefits to working at a small company. We all know each other by name (as well as personal info about those we work closely with) and we know what each person does at work (so when we need to call another department, we know exactly who we are calling...it's not just a name on a list), we celebrate birthdays monthly with cake and other goodies, and so on.

In my position, I have to deal with many other local phone companies each week as their customers are leaving them to be serviced by us or vice versa. I get frustrated because most of them are difficult to work with. Most other companies are bound by some automated system of some sort and so their activities are restricted. Some can't process more than one order at a time for a customer (the pending order has to complete first, which usually takes days). Some companies are so stinkin' picky with parts of an order that they will reject it if you abbreviate Suite as SUIT instead of STE (you have to know which company prefers which abbreviation) or if the letter of authorization from the customer is more than a week old. Some companies have a lot of rude and unhelpful employees. Some companies seem to want to waste your time by rejecting orders for ridiculous reasons (don't they realize that it wastes their time too?!). Some companies make it VERY hard for you to get ahold of someone on the phone to ask them a quick question about an order. Some companies transfer your call to 3 different departments and leave you on hold for an hour before you get to talk to the right person. Some companies don't update their records when the customer requests it so then it delays your order.

We at EasyTEL can do anything...we are not tied down by systems. Call us at a moment's notice and we'll do it. We are very nice people too. We will not be rude or send you on a wild goose chase. No one is as easy to deal with as we are. We are relaxed and not picky about minor parts of orders that others send us. I work for a truly excellent company with a wonderful owner and employees! I am very very very thankful.